AMONG THE ASHES LLC / POLICIES
Refund Policy
Pre-launch policy draft. Business contact details and final purchase terms must be confirmed before enrollment opens.
Before purchasing
Review the membership contents, billing interval, and total price before paying. Enrollment is currently closed while payment and course delivery are finalized. Final purchase-specific terms will be provided before enrollment opens.
Cancelling a subscription
You can cancel anytime through Manage billing in your member account. Cancelling stops future renewals — it is not a refund of a payment already made. Your access continues until the end of your current paid subscription period, after which it ends automatically. Any purchase-specific terms shown at checkout also apply.
Requesting a refund
If you believe a payment should be refunded, contact the team through the landing-page contact form and choose “Membership & billing.” Include the email used for your membership, payment date, and a brief explanation. Do not include full card details. Requests are reviewed individually; submitting a request does not guarantee approval.
Duplicate charges and access issues
Contact the team promptly if you were charged twice or cannot access purchased materials. The team will review the payment record and work to resolve the issue. Do not purchase again to resolve an access problem before contacting support.
Consumer rights
This policy does not limit mandatory consumer rights or refund rights required by applicable law. Any specific cancellation or digital-content consent requirements will be stated before the relevant purchase.
Questions? Contact our team.